Designation : Escalation Desk Manager Contact Center
Job Description
• Escalation Desk Manager should have a total experience of 7 to 10 years.
• Minimum 2 to 3 years of relevant experience in servicing of financial products.
• The incumbent should have at least 1 year experience in team management.
Key Responsibilities
• Manage an escalation team of professional executives in a challenging and customer driven environment.
• Ensuring strict adherence to service & quality benchmarks, and world class service experience for customers.
• Hard-core complaint handling background.
Age Group : 26 – 30
Experience : 7 – 10 Years
Industry Type : Banking / Financial Services / Broking
Role : Team Leader NonTechnical
Functional Area : ITES / BPO / Customer Service
Education : Graduate / Post Graduate / MBA
Compensation : INR 4,50,000 – 6,00,000 P.A. + Annual Bonus
Location : Mumbai
No of Vacancies – 3 Openings
Reporting to : Contact Center Manager
Skills Required
• Good Communication & Comfortable in a computer/ web environment.
• He should have excellent leadership skills & people management ability.
• Willing to work in shifts
Find more details on Kotak Bank Escalation Desk Manager Openings
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