Job Description
• Service Manager SME will monitor daily delivery of all trade services products related to the trade CSC with the primary purpose of meeting service standards.
• Ensure compliance of all Internal Procedures, Operational Controls and Regulatory Requirements laid down as per the Quality Policy.
• Assist Relationship Managers in implementing changes to Internal Standards and Procedures in line with development in the business.
• Provide Trade related Services to Customers as per standards set out in the Quality Manual / System.
• The Applicant has to ensure speedy resolution of customer queries and complaints, set as per the quality standards.
• Compliance of all procedures issued in relation to Money Laundering Prevention & KYC Norms.
• To provide information about product features, benefits to callers and provide back office support to sales team.
• If Service Manager finds any suspicious transaction, report immediately to the supervising officer.Closing Dates
The closing date for applications is 17th February 2014.
Diversity & Inclusion
Standard Chartered, a leading international banking group operating for over 150 years in Asia, Africa and the Middle East. With over 89,000 employees representing 127 nationalities, Standard Chartered value the diversity and unique perspectives amongst people.
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