Job Description
• With CitiPhone, every telephone is like a Citibank Branch, enabling customers to do business with us at their convenience.
• Candidate will handle Inbound Calls for Credit Cards / Banking and offer accurate customer service to Customers.
• Candidate must ensure satisfactory resolution to all the queries of the customers are provided.
• Cross Selling / Up-selling on set products (Assets & Liabilities products).
• Ensuring Process Efficiency by achieving set targets of Call Quality.
Ensure Customer service excellence by
– Displaying complete onus to the customers Query / problems.
– Delivering service with requisite Courtesy and Accuracy.
– Ensuring Nil Customer complaints.
– Ensuring excellent SLS scores.
– Escalating / Highlighting customer Problem Incidences
Industry: Banking / Financial Services
Functional Area: ITES, BPO, Customer Service
Role Category: Voice
Role: Associate / Senior Associate
Location: Mumbai, Chennai, Gurgaon
Experience: 0 to 5 years
Candidate Profile
• Graduates with excellent written & oral communication.
• Enthusiastic, Self Motivated and ability to work in a dynamic environment.
• Good Comprehension Skills, Team player with a positive attitude.
• Knowledge about banking Industry will be an added advantage.
Company Profile
Citibank, the leading global financial services company, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions.
Reference Id:CPO-01
Find more details on Citibank Careers 2014 for Phone Banking Officer
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