Job Role:
Ensuring DB Service Standards wrt Customer Service, Compliance, Corporate Security are adhered too.
To handle the “May I help you desk” and be the first point of contact for all DB customers in the branch. Ensure total compliance of all audit guidelines set by External (RBI, NSDL) and Internal Auditors.
Key Responsibilities:
Ensure strict adherence to all internal and external guidelines, Voucher Management, Rules of Custodianship, Key Management guidelines, are followed without any deviation. Educate and direct customers to appropriate delivery channels.
Deliver quality service while carrying out transactions for customers.
Ensure Area has a clean Mystery Shopping Audit report both by Internal as well as External auditors.
Job Title: Customer Service Executive
Job ID: 3082721
Location: Mumbai
Knowledge / Skills / Experience:
Ideal candidate should have have experience in the Banking Industry with regards to Customer Service.
Should possess the skill sets to handle customer queries and keep upto customer commitments.
Should have a fair knowledge on Banking processes pertaining to day to day operations and rules.
Find more details on Deutsche Bank Vacancy for Customer Service Executive Mumbai.
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