Job Responsibilities
Process Manager has to review customers calls & facilitate relevant solution to customer complaints.
Analyze calls, check if the calling script is followed, and meet defined SLAs.
Candidate has to maintain MIS and provide it to the management on pre-defined parameters.
Candidate has to constantly engage in driving and improvising Bank Standards for Tele Calling.
Industry: Banking / Financial Services / Broking
Functional Area: ITES, BPO, Customer Service, Operations
Location: Mumbai
Experience: 1 – 5 years
Role Category: Operations
Role: Operations Manager
Candidate Profile
Candidate should have excellent communication skills (Verbal & Written) and minimum 1 year in the current role.
Should be good with Excel, and basic knowledge of MS-Office.
He should possess basic understanding of systems like Finone and /or Finware (optional).
He should be a good listener, good team player with experience in customer service units.
Find more details on HDFC Bank Recruitment 2013 – Process Manager Customer Complaints and apply online.
Hello sir/maa’m i am arpit sharma i have 2 year experience in banking sectors i want to do a job in banking please suggest me a process thanks.
Arpit, you may apply for IBPS PO / Clerk Exam, or you can even try for ICICI PO, and on clearing the 12 months course you can directly join the ICICI Bank.
My name is Haseena Begum Shaik, i have completed MBA in 2006 and my date of birth is 13.04.1981,im i eligible for PO’s under OBC.
@Haseena, for OBC candidate there is 3 years relaxation, i.e. a candidate must have been born not earlier than 02.07.1982, so you do not meet the eligibility criteria.