Job Description
• Client Service Manager would be an expert in managing Payments, Liquidity and Collections related corporate relationships and will use their experience and knowledge to manage a key portfolio of high-value/revenue and strategically important customers.
• A key part of the job functions will be to act as the account owner for their set of corporate clients and to assist and provide active support on any PCM related issues as also to bring to attention any non-PCM product related issue that can impact the entire relationship to ensure its smooth working. The emphasis would be on constantly engaging with the client and to exceed client expectation on service delivery. CSM will also be managing operational risk including its identification, assessment, mitigation and control, loss identification and reporting.
• The jobholder shall be expected to build a relationship across all levels at the customer’s end and become the first point of contact from the bank’s side for any PCM – related requirements of the customer. The vision being that they should be looked upon as an advisor / partner by the customer for pan-PCM requirements rather than a plain transaction banking representative.
• In addition to customer relationship management, the jobholder will be required to build a strong network with various internal stakeholders to ensure smooth navigation for any advisory / transaction requirement arising from the customers – and be an exemplary ambassador for the PCM function amidst other stakeholders.
Job Field : Commercial Banking
Primary Location : India, Haryana, Gurgaon
Schedule : Full Time
Last Date : 05-Mar-2014
Qualifications
• Ability to manage challenging large customers with a strong customer orientation especially at forging rapport at senior management levels at client’s end.
• Excellent communication and negotiation skills.
• Work closely with various, disparate teams to deliver comprehensive solutions/services to meet customer needs as also managing internal stakeholders on the high-revenue, strategic customers.
• High level of awareness and knowledge of the prevailing business environment, regulatory changes and new service availability in the region to fully capture any opportunity to cross-sell.
• Minimum 6 years in managing global/ corporate banking customers.
• Proven track record in sales and marketing functions. Prior cross-sell experience is highly regarded.
• Self-starter with keen sense of prioritization.
• Above-par discipline in managing an end-to-end customer service delivery portfolio.
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