Job Details
Service proposition is a key differentiator in any retail business, and the jobholder needs to ensure a positive customer experience on a consistent basis. The jobholder needs to manage the branch independently (when required) and should be sensitive to managing teams and conflicts therein. As a CSM job holder needs to manage the premier service stream, and ensure increase in customer service quality.
Job Description
• Knowledge of the organization and its products, processes and pertinent regulations affecting delivery
• Ensure 100% adherence to audit/compliance related activity.
• Ensure high levels of customer satisfaction to all walk in Premier customers.
• Ensure positive customer experience by the service staff.
• Coordinate with the internal customers – Central Team, CAS, Cards, Retail Assets, IT, etc.
• People Management
Skills Experience Required
• Through Knowledge of Branch Operations
• Graduation in any discipline
• Minimum relevant experience of 3 Years
• Team Handling Experience preferred
• Proven track record of Team handling experience
• Through Knowledge of Service requirements, various matrices and Processes of the bank; Sound understanding of the company’s customer service requirements
Job Field : Retail / Branch Banking
Primary Location : Maharashtra, Mumbai
Last Date : 29-Jan-2014
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