Job Description
MIHY Associate (MIHY Meaning May I Help You) is for Mumbai of Branch Banking distribution team of Retail Banking and Wealth Management business.
The branch caters to walk-in customers and offers customer service, teller activity & wealth management services.
Job Details
MIHY Associate will maintain a high standard of customer service and customer traffic management at branch.
He / She has to ensure customers visiting the branch for account opening / service queries / product information are met and greeted when they enter the branch, understanding their needs and directing them to the right person / counter of the branch based on needs expressed.
He / She has to ensure that the waiting time for customers is reduced and their queries are met promptly.
Service Quality and Productivity at Branch
– By following-up with pre-identified customers on their service experience and suggesting new initiatives which can be implemented to improve service quality.
– By following-up to ensure progress on the sales activity post customer hours.
Cross Sell and Lead Generation Opportunities
– By identifying possible cross sell opportunities on the bank floor with ‘walk-in’ customers and generating leads that can be converted by branch staff.
– By talking to waiting customers about products available which they could consider.
(checkout our post on Customer Service Interview Questions & Answers)
Candidate Profile
– Graduate with 1 to 2 years of experience, good customer service and communication skills required.
– Candidate should have exceptional and updated knowledge of Banking Products, Systems and Processes.
– Candidate should be self-motivated and is an excellent team player.
Job Field : Retail / Branch Banking
Primary Location : Mumbai, Maharashtra, India
Schedule : Full-Time
Shift : Day Job
Type of Vacancy : Region Vacancy
Last Date for Applying – 09th May 2014
Further Information and Details on Customer Service / MIHY Associate Job at HSBC Bank.
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