Job Description
– Client Service Assistant will deliver 1st class customer service and advice to Wholesale Banking clients for all transaction enquiries, complaints, and other service-related issues.
– He / She will be serve as primary contact person for internal and external customers with regards to enquiries, complaints, advice etc.
– Work with Regional Managers, Product Sales, Operations and other key internal stakeholders.
– Build relationships and bonding with clients at the transaction / operational level.
Key Responsibilities
– Client Satisfaction with service arrangements and delivery.
– Responsible for effective service recovery process through complaint logging and handling.
– Identify opportunities to improve client efficiency / performance, through product solutions and cross-sell opportunities.
Qualifications & Skills
– Candidate should be a Graduate, a Good team player with the ability to prioritize and make appropriate decisions.
– He / She should have Knowledge of Banking principles, Substantial working knowledge of Cash, Trade and FX products.
– Candidate should be able to adapt services to changing requirements, identify and realize an opportunity for improvement.
– Interaction with people at all levels in an organization.
– Job Location will be Mumbai
Company Profile
Standard Chartered, a leading international bank operating in some of the most dynamic markets in the world.
Closing Dates
The last date for applications is 16th May 2014.
Shortlisted candidate will be replied within 4 weeks.
Find more details on Client Service Assistant Vacancy @ Standard Chartered Bank.
Apply Online