Key Roles & Responsibilities
– Primary point of contact for external clients, build relationships with clients and resolve complaints, discrepancies & transactional errors.
– Provide first class customer service in response to client enquiries and complaints, so as to create improved, lasting relationships with clients.
– Responsible for client satisfaction, effective service recovery process through complaint logging and handling.
– Maintain a professional Standard Chartered Bank image through all interactions with clients.
– Work with Relationship Managers, Product Sales and Operations to solve client issues, identify opportunities and deliver the bank.
– Identify opportunities to improve client efficiency / performance, through service improvements, product solutions, and cross-sell opportunities.
Job Title: Customer Service Executive
Job Function: Consumer Banking
Location: Mumbai
Department: Client Services Group
Grade: Band 13
Reports To: Manager
Qualifications & Skills
* Candidates should be a Graduates / Post Graduates with 1 – 4 years of work experience, preferably banking sector.
* Good Interpersonal & Communication Skills
* Should be a good Team Member with Customer and Service Orientation.
* Candidates should be Graduates with excellent communication and problem solving skills.
* Prior experience in Customer Service function preferred.
Selection Procedure
– Candidate may require you to undertake an online talent assessment test in addition to completing the application form.
[ Read: Customer Service Executive Kotak Securities]
How To Apply
Candidate can search for current opportunities with Standard Chartered and if you meet the requirement, you need to log in (or register if you are visiting careers site for the first time) before you can apply for a specific role.
You need to provide info about your education, work history, skills and prior experience, it may be helpful to have this information at hand when completing your application.
It usually takes 15 – 20 minutes to complete the application form.
Important Dates
The closing date for applications is 03rd November 2014.
Find more details on Standard Chartered Bank Recruitment for Customer Service Executive
Apply Online.
Helo mam
my name is nitika and i have done mba in hr from ptu distance education.i am fresher
please help me to find job in hr in jalandhar.
Hello ma’m, most of the job openings are always for other cities. Why is it so less in Assam? All the banks are situated here… yet it looks like they never hire or have a opening at all!?
🙂 will try to post jobs in Assam as well, SBI & IBPS Exams are conducted on all India basis.